Terms

Effective from 2 November 2026.

1. Definitions

• AVELKIDS: the brand of the products and the app described here.
• Seller: ARTHOMES ONE Sp. z o.o., ul. Jarzębinowa 10, 11-034 Stawiguda, KRS 0001204085, NIP 7394024717, REGON 543184212, Poland.
• Parent: a person who buys products or opens an account (including a guardian or another adult).
• Finder: a person who found an item with an AVELKIDS code and scanned it.
• Code: a unique QR code (sometimes also an NFC chip) on a sticker, iron-on label, tag or key ring.
• Wardrobe: the parent's list of items in the AVELKIDS app.
• App: app.avelkids.pl, opened in a phone or computer browser.

2. Seller and contact

The seller and app provider is ARTHOMES ONE Sp. z o.o., ul. Jarzębinowa 10, 11-034 Stawiguda, KRS 0001204085, NIP 7394024717, REGON 543184212, Poland. Contact: sklep@avelkids.pl.

3. What AVELKIDS is and is not

AVELKIDS is QR-coded labels for children's things plus a free app through which a finder can let the parent know the item has been found.

• The codes have no battery, GPS or transmitter. They do not show where an item or a child is.
• A code only works when someone chooses to scan it.
• The app does not collect the location of the child or the parent.
• We cannot guarantee a lost item will come back. That depends on the finder's honesty.

4. Technical requirements

You need a phone or computer with a browser and internet access. Text messages are sent by users from their own phones at their operator's rates. AVELKIDS does not send texts or charge for them.

5. Parent account

• You open an account with your phone number and a password, when ordering or starting the trial. The same login works on the website and in the app.
• You can add children to your account. Enter only a first name or nickname. Only you see it; finders never do.
• Do not enter your child's surname, address or school in item descriptions.
• Keep your password to yourself.
• You can switch off a code in the Wardrobe at any time. We delete the account on request sent to sklep@avelkids.pl.

6. Trial

The trial gives 3 codes to print at home, valid for 14 days. After that the trial codes stop working and the account stays. The trial is free and never turns into an order by itself.

7. Order, price and payment

You order through the form in the app. The contract is concluded when we confirm the order, gross price, delivery cost and time by e-mail or phone. You pay once per pack. There is no subscription and no fee for using the app.

8. Delivery

We ship to the address given in the order. Delivery method and cost are given in the confirmation. Personalised products are made to order, so delivery may take longer than for stock items.

9. Withdrawal

Consumers may withdraw from a distance contract within 14 days of receiving the goods by writing to sklep@avelkids.pl. This right does not apply to goods made to the consumer's specifications or clearly personalised, e.g. with a chosen caption, design or colour. Goods without personalisation are not affected.

10. Complaints

We are responsible for the goods conforming to the contract. Send complaints to sklep@avelkids.pl with a description and a photo. We reply within 14 days. Normal wear from washing and use is not a defect. Washing and application instructions are on the packaging.

11. Rules for finders

• The finder page is only for returning found items.
• Finders do not have to give their name or number. Photo and phone location are added only if they choose to.
• Offensive content, advertising, demands for rewards and impersonation are not allowed.
• Arrange the handover in a public place, e.g. at school, in a shop or at a reception desk.

12. AirTag holder

The AirTag holder carries our QR code. The AirTag itself is an Apple device bought separately by the parent. AVELKIDS has no access to the AirTag or its data. Apple's terms apply to it.

13. Product safety

Key rings and tags contain small parts (rings, clips). They are not toys and are not intended for children under 3. Apply stickers and iron-on labels to items, not to skin. Warnings and instructions are on the packaging.

14. Liability

The app helps finders and parents get in touch. We are not liable for users' conduct, items that are not found or mobile network outages. This does not limit consumers' statutory rights.

15. Changes and law

We announce changes to these terms on this page at least 14 days in advance. Earlier orders follow the previous terms. Polish law applies. Consumers may use out-of-court dispute resolution.